By Femi Anamelechi
The Nigeria Customs Service (NCS), Ports & Terminal MultiServices Limited (PTML) Command, has taken a bold step towards enhancing to transparency and accountability with the launch of a reputation management workshop for senior officers. Comptroller Joe Anani on Thursday, 22 January 2026 declared the workshop open.The CAC said the initiative was part of a Service-wide campaign, introduced by the Nigeria Customs Service Headquarters and cascaded across all Area Commands.He highlighted that the laudable program is aimed at strengthening officers’ sense of responsibility, improving ethical conduct, and enhancing public and stakeholder confidence in the Service.
“Reputation remains the cornerstone of survival, influence, and power for every organisation”, Comptroller Anani said. “As officers of the Nigeria Customs Service, we must always be mindful that our actions can either build or break trust reposed in us by stakeholders and the public.”Comptroller Anani explained that the reputation management drive would also promote proactive communication and effective engagement with stakeholders, reaffirming the role of effective communication in enhancing institutional goals and operational efficiency. The CAC charged officers to see themselves as ambassadors of the Service, and further encouraged them to ensure that professionalism and integrity remains a guide in their daily interactions.
“Transparency, accountability, delivering results, communicating proactively, addressing concerns promptly, and leading by example are key to effective reputation management, thereby boosting stakeholders’ trust and confidence in the Service”, he added. Key resources facilitators made strategic presentations and also reiterated the Service’s commitment to upholding public trust, promoting accountability among officers as pivotal to reinforcing ethical standards in line with the Nigeria Customs Service reform agenda.
